They can see that Quality can turn the world round them better. They know that economic performance and well-being are the results of quality improvement. But still they turn their faces away.

Subir Chowdhury, the eternal optimist, remains un-phased. He said what he believed, “Of course we can kick out poor quality”.

Subir Chowdhury’s Quality Management solutions were so simple and stylish, his concepts so compelling, that his latest book, The Ice Cream Maker, was distributed to all Members of the U.S. Congress (Senate and House of Representatives), and their response was overwhelming.

What they say…

“If we can get Washington to follow Chowdhury’s common sense management approach, the American taxpayers would be elated!”

- Thaddeus McCotter
U.S. Congressman (Michigan)

“I look forward to learning about Chowdhury's proposal to strengthen America and America’s products by focusing on quality!”

– Ralph M. Hall
U.S. Congressman (Texas)

“The Ice Cream Maker offers an interesting perspective on the way Americans can view their everyday work.”

– John Thune
U.S. Senator (South Dakota)

“I agree that quality is everyone’s business.”

– Frank R. Lautenberg
U.S. Senator (New Jersey)

“I appreciate the point Subir Chowdhury makes that quality is essential to our businesses and our economy.”

– Dennis Moore
U.S. Congressman (Kansas)

“Hardest thing in public sector management is employee morale and motivation since everyone is civil servant. There are no real threats of layoffs or rewards. But to my pleasant surprise, everybody got hooked to Chowdhury’s quality thinking because of his approach. Simplicity is the key. Way to go Subir Chowdhury!"

“Hopefully the United States Government will get something out of Subir Chowdhury’s philosophy and start treating its citizens as customers and making this a better world to live in.” - a quality-conscious U.S. citizen.

"Promoted as supervisor of United States Postal Service (USPS), improving quality has become main agenda for me. Ever since I got in contact with Chowdhury’s quality philosophy, I got convinced that quality excellence is organic and we must effect change from ground up."

Recognizing U.S. Government is not immune to quality improvement programs, Washington recently ordered several copies of Subir Chowdhury’s book to distribute to U.S. Senate and House of Representatives. Chowdhury was also recognized by U.S. Congressman Thaddeus McCotter on the floor of the U.S. House of Representatives and a special reception was held on March 16, 2006 on Capitol Hill for his ground breaking work in the field of quality.