Subir Chowdhury finds any errors or poor services unacceptable. He preaches perfection, achieved through quality management and practice. His Quality Concepts are so clear, that even complex thoughts or processes such as Six Sigma become comprehensible for the person-on-the-spot. That’s what Mr. Calvaruso, President & CEO, Mount Carmel; Health System, says. And he would because his company was among the first few who implemented Six Sigma.

What they say…

Entire hospital (Valley Baptist Hospital) implement Subir Chowdhury’s philosophy and the cardiac center won an award this year for their outstanding service.

“Being in healthcare is a different sort of customer service, but customer service nonetheless. When morale is down at the hospital, not only the staff suffers, but more importantly affects patient care. His theory just reiterated to me that no matter what field you are in, customer service comes into play."

Subir Chowdhury's fresh approach makes DFSS interesting. His simplified approach gives us all an indispensable tool to use when communicating to the masses." – General Manager, GE Medical Systems.