“I’m
flying!
Nothing will stop me now:
Higher still look at how,
I can zoom around,
Way up off the ground,
I’m flying!”
So goes the lyrics of a modern day
song – and how aptly it symbolizes
man’s striving for excellence
over aeons of time.
Subir Chowdhury delivers the concept
of quality so clearly that people
can see its impact in themselves.
It explains the profound influence
of LEOSM* on the masses.
Listen, Enrich, and Optimize –
and you’re looking at yourself
as a different person, a quality
driven individual who can change
the world around him or her, for
the better.
Companies
are all about people and relationships
between people. Subir Chowdhury’s
experience and the wisdom of his
teachings clearly indicate that
the lever that will manage organizational
quality is not confined to study
and improve organizational processes.
It is to study, understand
and optimize human quality
– in other words, listen,
enrich and optimize – LEOSM.
Quality must flow from the head
and hearts of people feels Chowdhury
and he is right.
Managing quality in a manufacturing
enterprise is astonishingly similar
to managing quality in a Hospital
or a Church, or even a School. That
is why Six Sigma
gravitated from manufacturing to
the service sector and the Government.
And its onward influence on community
thinking has been nothing short
of magical.
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