There have been countless essays on leadership authored by pioneers from nearly every part of our culture. Thanks to their work, we have the benefit of hindsight to help us shorten our experiential processes.
I have been fortunate to be able to follow such leaders—their work has inspired me to break new ground. From Jack Welch I learned to focus on employees, customers and the products and services that are produced every day. From Sam Walton I developed my instinct for organizational excellence. From Herb Kelleher I found the value of vibrant corporate cultures that pursue innovation at every opportunity. From Dr. Genichi Taguchi, I discovered robust methodologies that strengthen products and resist failure.
I also realize that rejection of the status quo is not something that we learn, but it is a byproduct of learning.
I believe rejection of the status quo is not something that we learn, but instead a byproduct of learning. As a result, I have made it my goal to expand my perspective on Quality—not only as a process, but also as a lifestyle choice that is every individual can emulate. For portability, I have packaged my ideas into labels like “LEO” and “Quality is Everyone’s Business,” but the packaging does not diminish my firm belief that we achieve greatness only when Quality becomes a mindset shared by all member of a community throughout society.
I have summarized some key points of my philosophy, a journey that has taken me more than two decades.
I have learned that an effective leader is also an effective communicator who not only speaks eloquently when the need arises, but also engages people as a strong listener, both interactive and empathetic. The “leader communicator” builds a friendly atmosphere in which everybody communicates fearlessly without the shackles of traditional organizational hierarchy.
With this new media launch, my goal is to communicate not only as a leader, but as an effective communicator—to build new collaborations with friends and colleagues and to reach out with fresh ideas.