The first night I spent in America I spent in Mount Pleasant, Michigan. I’d flown from my home in Bangladesh to Thailand, then to Taiwan, then to Seattle, to Detroit, and to Lansing, just to save some money for the airfare. Then I caught a ride to Mount Pleasant and my new university.
How can you trust the quality of your processes if your people can’t be honest with you?When I talk about “honesty” in the context of quality, people often mistake my intent. I do not intend to imply that people are dishonest nor that poor quality is indicative of people being dishonest nor that they do not know right from wrong. I most definitely do not suggest that possessing quality is in any way elitist nor that the character of a people, and the societies with which they belong, can be measured by someone else’s impression of quality.
When leaders are honest, empathetic, resist compromises, and optimize opportunities to do better—talent follows.The Challenger space shuttle disintegrated in mid-air, killing all seven astronauts. It was later found that a $900 O-ring was to blame.