Quality & Process

Quality & You
Resistance to Compromise

In the food profession, Chantal Coady is a superstar. How did she get there? Chantel was never satisfied with anything until it was perfect—good enough was never enough. She was always passionate about chocolate, even as a child. When she was old enough to work, Chantel took a part-time job in the chocolate department at Harrod’s, the famous department store in London.

August 20, 2019
Quality & You
The Quality Habit

Did you know that people have been trying to define “quality” for more than a thousand years? I found one of the earliest attempts by the Greek philosopher Aristotle from his text the “Nicomachean Ethics.”

August 20, 2019
Quality & You
Empowering People Power

Several years ago, in an article entitled “In Pursuit of Excellence” for Personal Excellence magazine, Michael Jordan said that he always had the ultimate goal of being the best. “I approached everything step-by-step, using short-term goals. When I met one goal, I set another reasonable, manageable goal that I could achieve if I worked hard enough.”

August 20, 2019
Quality & Me
Walking and Talking Quality

What will you do to get everyone in your organization to achieve an unprecedented level of quality – every day?

August 20, 2019
Quality & Process
Enrich the Process

How do organizations work on their quality process without disrupting operations for weeks at a time?

August 20, 2019
Quality & Process
Fire, Flow, Future

How to anticipate three event-driven triggers that can push your quality process off track.

August 20, 2019
Quality & Process
Combating Fires

What is a “fire” look like in your organization and how does management deal with them?

August 20, 2019
Quality & Process
Watch Your Flow, Keep Control

What can you do to keep your production flow moving and your processes moving. At the end of the day, rather than waste your energy trying to straighten out the flow, focus your effort on flattening out the curves and minimizing interruptions as much as possible.

August 20, 2019
Quality & Me
How to make everyone a S.T.A.R.

Think about the power of what can happen when everyone in your organization is Straightforward, Thoughtful, Accountable, and Resolved (STAR).

August 20, 2019